Sudota Intelligence — AI comment replies for brand teams
Your AI-powered inbox
drafts replies
you can trust
Grounded in your knowledge base, voice, and playbooks. Cited in the draft. Nothing posts until you approve.
Facebook and Instagram only. More channels coming soon.
Tap or hover a number in the draft: Knowledge base Brand voice Playbook Live lookup
Pick a comment on the left. Sudota Intelligence runs the gated pipeline, then waits for Approve & Post.
Who it’s for
The inbox that fits how you work
Owner, agency, or in-house team — same knowledge base, same brand voice, same Approve & Post.
SME owners
You are the marketing department
Monday morning: comments on last week’s promo — a return question, a stock check on your downtown branch. Sudota Intelligence drafts each from your policy PDF and how you usually reply; you approve the queue before the day gets busy.
Agencies
One inbox for all your clients
Friday afternoon: comments on a skincare launch for one client, stock questions on a retailer’s page for another. One inbox — drafts already read like that client, from their FAQ and how your team has replied before. Review, approve, send. No re-pasting briefs, no reply that sounds like the wrong brand.
In-house marketers
Scale the queue without losing the brand
A campaign post picks up traction — warranty questions, price checks, “is this still on sale?” Sudota Intelligence drafts a queue your team reviews together: sources on every line, edit if needed, approve and post. No copy-paste from a generic chat window.
How it works
From your brand to your customers — no guesswork
Sudota Intelligence isn’t a chatbot you talk to. It’s a reply system you build: your documents become structured knowledge, your past replies become its voice, and your playbooks set the rules.
Click a step
Knowledge base
Scattered files in. Structured knowledge out.
Your policies, catalogs, and store lists become the source of truth. Every draft quotes the line — and will not invent one that is missing.
What you upload
Knowledge base
14-day window, receipt required
return-policy.pdf · p.2Z Fold8 256GB — 4 units at this store
stock-list.xlsx24-month manufacturer warranty
warranty-terms.pdfHong Kong delivery and in-store pickup only
shipping-hk.pdfCited
Quoted with the file and page
A return window is return-policy.pdf, page 2 — not a guess from a generic model.
Human in the loop
Won’t invent. You take over.
If it isn’t in the knowledge base, the draft says so instead of guessing. You edit, approve, or handle it yourself — nothing posts until you do.
Stays current
Update a file. Future drafts follow.
Update the return policy or terms and conditions once. The next queue cites the new line — you don’t re-brief the AI.
Why a draft can be trusted
Sounds like your brand
The knowledge base is the source of truth. Voice, playbooks, and live lookup fill in the rest — how you talk, what you always do, and today’s hours when the files run out.
Never“guaranteed” · “always in stock” · emoji
Approve a batch and the next drafts pick up your greeting, sign-off, and the phrases you won’t say.
2. Confirm the 14-day window
3. Offer in-store replacement
New staff don’t improvise a refund. The playbook already decided what “we always do” means.
Pulls current facts from your e-shop and sites you approve — not the open web for a policy you already uploaded.
Credit-based pricing
Simple plans. Predictable credits.
Start free. Upgrade when the inbox earns it. When credits hit zero, AI actions pause — no surprise overage bill.
- Manual reply drafting (1 credit each)
- Dashboard and draft review
- No analyze, batch, or knowledge upload
- AI replies from the knowledge base and playbooks
- Intent analyze and response guides
- Brand voice + batch review
- No live web lookup
- Everything in Basic
- Standard live lookup when needed
- Up to 100 knowledge files
- Batch Launch with reply cache savings
- Higher reply quality when you need it
- Live lookup when facts go live
- Up to 10,000 knowledge files
- Priority for heavy batch jobs
A reply is 1 credit, or 2 with a live lookup; near-duplicates of approved replies are 0. Need extra credits before renewal? Email [email protected].
Blog & guides
Run AI replies that sound like you
Guides on setting up Sudota Intelligence, training your brand voice, and keeping every draft grounded in your documents.
AI Social Media Management for Brands
What Sudota Intelligence does, why generic AI replies fail brands, and how the intelligence layer keeps every draft grounded and on-tone.
Brand voiceReplies That Sound Like You
How Sudota Intelligence learns your voice, playbooks, and approved facts — and keeps fine-tuning as your brand evolves.
SetupFrom first login to first approved reply
Connect your page, train brand voice, build knowledge, test, and approve your first batch.
FAQ
Questions before you connect a page
It drafts Facebook and Instagram comment replies in your brand voice, grounded in your knowledge base and playbooks, with sources on every claim. You review a queue and click Approve & Post. It is not a chatbot you talk to.
Yes. Connect each client’s page and switch between them when you switch accounts. Drafts pull from that client’s docs, voice, and past replies — so you are not re-briefing the AI every time or sending something that reads like another brand.
See posts you manage — so we can pull comments. Post replies — never without you clicking Approve first. You can disconnect a page at any time.
Credits meter AI work. A reply without a live lookup is 1 credit; with a live lookup, 2; a near-duplicate of an approved reply is 0. Reviewing drafts is free. When the pool hits zero, AI actions pause until you upgrade or the month refreshes — there is no automatic overage bill.
The draft says so instead of guessing — see the Shenzhen shipping comment in the demo. If your plan includes live lookup, it can fill today’s hours or a listing; it still won’t invent a policy that isn’t in your knowledge base.
No. Human-before-post is the shipped default. Every approval is written to the audit log with its sources.
No. Each connected page has its own knowledge base, voice, playbooks, and inbox. Downtown stock is not Uptown stock.
Facebook and Instagram only. More channels are coming soon.
Trusted. Trained. Yours.
Ready to reply with AI that sounds like you?
Sign up free and train Sudota Intelligence on your knowledge base, voice, and playbooks.
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